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Frequently Asked Questions (FAQs) for Zahrat
Ordering
How do I place an order?
You can place an order by selecting your desired item, adding it to your cart, and
proceeding to checkout where you'll enter your shipping and payment information.
Can I modify my order after placing it?
If you need to modify your order, please
contact us immediately. Modifications can only be made before your order
has been shipped.
Can I order products that are out of stock?
Unfortunately, you cannot order products that are currently out of stock. You can sign up for our notification service on the product page to receive alerts when items are back in stock.
Shipping
What shipping options are available?
We offer several shipping options, including
standard and expedited shipping. Shipping costs and times vary depending
on the destination and the shipping method chosen.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary based on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.
What should I do if my order hasn’t arrived by the expected delivery date?
If your order hasn’t arrived by the expected date, please check the tracking information and contact our customer service for further assistance.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, UPI, and other secure digital payment methods. Cash on Delivery (COD) is available for orders within India up to ₹9,000 only.
Is my payment information safe?
Yes, we use industry-standard encryption to
protect the confidentiality of your personal information.
Are there any hidden costs when making a purchase?
No, there are no hidden costs. All charges, including shipping and taxes, will be clearly displayed at checkout before you complete your purchase.
Returns and Refunds
What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service immediately to arrange for a return and replacement or refund.
What is your return policy?
We accept returns within 07 days of delivery.
Items must be returned in their original condition with all tags attached.
Some exclusions apply for custom items and final sale merchandise.
How do I return an item?
Please contact our customer service for a
return authorization and detailed instructions on how to return your item.
How long does it take to receive a refund?
Refunds are typically processed within 7-10 business days after we receive the returned item.
Product Information
How can I ensure the correct size when ordering?
Please refer to our detailed sizing guide available on the product page. If you need further assistance, our customer service team is happy to help.
How can I find out more about a product?
Detailed information about each product, including materials used and care instructions, is available on the individual product pages. If you have further questions, our customer service team is happy to provide additional information.
Do you offer custom tailoring?
Yes, we do! Select styles can be custom-stitched — just choose the custom stitching option when ordering. For any special requests, feel free to contact us.
General
How can I contact customer service?
You can reach our customer service team via email at care@zahrat.store or by phone at +91 9811401848
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small
additional charge. You can select this option at checkout.
Miscellaneous
Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points for purchases, reviews, and special promotions. Sign up on our website to start earning rewards.
Do you collaborate with influencers or offer sponsorship opportunities?
Yes, we collaborate with influencers and consider sponsorship opportunities. If you’re interested in collaborating with us, please contact us at hello@zahrat.store
Are there any upcoming promotions or special events?
We regularly host promotions and special events. The best way to stay informed about our latest offers is to subscribe to our newsletter and follow us on social media.
How can I provide feedback about a product or service?
We value your feedback! You can provide feedback by contacting customer service, leaving a product review, or filling out a feedback form on our website.
These FAQs aim to cover a wide range of topics, offering clarity and assistance to enhance your experience with Zahrat. If your question isn’t addressed here, please don’t hesitate to reach out to our dedicated customer service team for personalized support.
