Privacy Policy

At Zahrat, we value the trust you place in us. Protecting your personal information is a responsibility we take seriously. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with Zahrat, we may collect the following types of information:

Personal Information: Name, email address, shipping and billing addresses, phone number, and payment details.
Order Information: Products ordered, purchase history, transaction details.
Technical Information: IP address, browser type, device information, cookies, and browsing behavior on our site.
Communication Information: Any feedback, reviews, or inquiries you submit to us via email, chat, or contact forms.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your orders, returns, or inquiries
Send you promotional offers, newsletters, and updates (only if you opt-in)
Improve our website, products, and services based on your interactions
Prevent fraudulent transactions and ensure the security of our platform

3. Sharing of Your Information

We only share your information with trusted third parties in the following circumstances:

Service Providers: Such as courier companies, payment gateways, and customer service platforms, to fulfill your orders and provide services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Remember your preferences
Analyze website traffic and usage patterns
Deliver personalized content and promotions

You can choose to disable cookies through your browser settings, but this may impact your ability to use certain features of our website.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Withdraw your consent for marketing communications at any time
Request deletion of your data, subject to certain legal obligations

To exercise any of these rights, please contact us at care@zahrat.store.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

8. Children's Privacy

Zahrat does not knowingly collect or solicit information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.

Last updated: July 01, 2025

Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

Email: care@zahrat.store
WhatsApp: +91 8826688709
Customer Care Hours: Monday to Saturday, 10 AM – 6 PM IST

Thank you for trusting Zahrat with your information. Your privacy is important to us.