Shipping and Delivery Policy

Effective Date: March 04, 2026

At Zahrat, we are committed to delivering a seamless experience — from the moment you place your order to the moment it reaches your doorstep. Please review the details below to understand how we process, ship, and manage deliveries.

1. Domestic Shipping

Free shipping on all domestic orders above ₹3,000.
A flat shipping fee of ₹300 applies on orders below ₹3,000.

Order Processing

All domestic orders are typically processed and dispatched within 2–3 business days.
Once shipped, you will receive a tracking number via email or SMS.

Delivery Timeline

Delivery generally takes 5–7 business days, depending on your location..

Cash on Delivery (COD)

COD is available only within India.
Applicable on orders up to ₹9,000.
Orders above ₹9,000 must be prepaid using a secure online payment method.
Payment must be made directly to the delivery partner at the time of delivery.

Zahrat reserves the right to confirm COD orders before dispatch.

2. International Shipping

Zahrat proudly delivers to 38 countries worldwide, bringing timeless craftsmanship to your doorstep — wherever you are.

Shipping Charges

We offer transparent, fixed international shipping rates across all destinations outside India:

Sarees – INR 999
Ghararas – INR 1,499
Lehengas – INR 1,999

✨ Enjoy FREE international shipping on orders above INR 50,000.

Delivery Timeline

International delivery timelines typically range between 7–20 business days, depending on your country of residence and local customs clearance processes.

Please note: Delivery times may vary slightly during peak festive or wedding seasons.

3. Return and Exchange Process

We aim to provide a hassle-free return and exchange experience. Please refer to our Returns and Refund Policy for detailed terms.

Domestic Returns:

We offer complimentary returns within India to ensure a worry-free shopping experience.

If you wish to return an item, please contact us at care@zahrat.store within 7 days of receiving your order. Our team will promptly arrange a free pick-up through our courier partner.

We recommend reaching out to us at the earliest so we can assist you smoothly.

International Returns:

At Zahrat, every piece is thoughtfully handcrafted for life’s most special moments. We truly want you to cherish and love your purchase.

International orders are eligible for return within 7 days of delivery.

Return shipping charges are borne by the customer.
If the product arrives damaged or defective, Zahrat will fully cover the return shipping cost.

Given the handcrafted and occasion-focused nature of our garments, we strongly encourage customers to connect with our team on WhatsApp before placing an order. We provide personalized sizing guidance, styling support, fabric previews, and detailed assistance to help you make a confident and informed decision.

Our goal is not just delivery — but delight.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 24 hours of delivery, along with clear photos or videos for verification.

Once approved:

We will cover return shipping at no cost to you.
You may choose between a replacement or a full refund.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

Custom-stitched or made-to-order products
Sale or clearance items
Gift cards
Sarees with the blouse piece cut or altered
Products returned without original tags, packaging, or in used condition

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or SMS.
You can use this to monitor your shipment status in real time.

Contact Us

For any questions regarding shipping, delivery, or returns:

Email: care@zahrat.store
WhatsApp: +91 8826688709
Customer Care Hours: Monday to Saturday, 10 AM – 6 PM IST

Thank you for shopping with Zahrat.
We are committed to delivering exceptional craftsmanship, trusted service, and a seamless experience — wherever you are in the world.